Amaury Oliva is the Director of Self-regulation of the Brazilian Federation of Banks (FEBRABAN). Oliva’s experience includes compliance programs and projects to assist clients to prevent and mitigate consumer claims, and well as projects related to product safety and recalls.

He has previously served as Director of the Department of Consumer Protection (DPDC) of the National Secretariat for Consumer of the Ministry of Justice of Brazil (2013-2015), and as General-Coordinator of Legal Affairs of the Department of Consumer Protection (2008-2012). Oliva has participated in the creation of the Brazilian National Secretariat for Consumers, of the national dispute resolution platform (consumidor.gov.br) and of the Consumer Health and Safety Network of the Americas. He has developed or overseen hundreds of enforcement actions and led major policy initiatives related to the right of information, quality of products and services, product safety, customer service, privacy and emerging technologies. Oliva was the Executive Secretary of the Brazilian Permanent Commission on Consumer Safety, member of the National Council of Private Insurance, and has represented the National Secretary of Consumers and the Brazilian Consumer Network before the Mercosur, the Organization of American States (OAS), the OECD and the UN.

Amaury Oliva is a professor at the National School of Consumer Protection, member of the Brazilian Bar Association, of the American Society of Private International Law – ASADIP, and member of the council of the Instituto Brasileiro de Defesa do Consumidor – Idec.